Refund and Returns Policy

Refund Policy

Coffee is subjective, whereas we don’t generally offer refunds for change of mind or because something isn’t to your taste we want you to enjoy your coffee so if you have any concerns and things weren’t what you expected then please let us know and we will do our best to find a solution. Of course, if there is a quality issue we will correct it and we will always meet our legal obligations around refunds and returns.

With all merch and equipment, you have 14 days to return for a refund. The items must be unworn or unused and in their original packaging. Please note we are unable to reimburse postage costs.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at roastery@17grams.co.uk.

You can always contact us for any return questions at roastery@17grams.co.uk.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roastery@17grams.co.uk.